This page explains how orders are processed, shipped, and returned at Remedy Place Store. Because our peptide protocols are prescription items provided through a telehealth evaluation, some steps differ from a standard retail order. Please read the section that applies to your product.
Order processing
Orders are typically reviewed and prepared within [1 to 2 business days]. You will receive an order confirmation by email as soon as your order is placed, and a second email with tracking once your order ships.
Prescription peptides: how fulfillment works
When you order a peptide protocol, your payment reserves your order, but the product does not ship until a licensed provider has reviewed your intake and approved your protocol through a telehealth consultation.
- Complete your telehealth intake after checkout. A licensed provider reviews your information, usually within [1 to 3 business days].
- If the provider approves your protocol, your order is sent to the partner pharmacy for fulfillment and shipping.
- If the provider determines the protocol is not appropriate for you, your order is fully refunded and nothing ships. See Refunds below.
Shipping methods and timing
Approved orders ship via [carrier and service level]. Estimated delivery is [X to Y business days] after the order ships, in addition to any provider review time above. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or events outside our control.
Shipping costs
Shipping is [flat rate / calculated at checkout / free over $X]. Any applicable taxes are calculated at checkout based on your delivery address.
Temperature-sensitive items
Certain peptides and medications are temperature sensitive and may ship with cold-chain packaging such as insulated liners or gel packs. If a temperature-sensitive item arrives warm, damaged, or with compromised packaging, do not use it. Contact us within [48 hours] of delivery at support@remedyplace.com so we can arrange a replacement.
Tracking your order
Once your order ships, your tracking number is included in your shipping confirmation email and is available in your account under order history.
Returns
Prescription peptides and medications
For safety and regulatory reasons, prescription medications and compounded peptides cannot be returned or resold once shipped. This is standard practice across licensed pharmacies. If your order arrives damaged, defective, or incorrect, we will replace it at no cost. See Damaged or incorrect orders below.
Supplements
Unopened supplements in their original, sealed packaging may be returned within [30 days] of delivery for a refund of the product price. Opened supplements cannot be returned for safety reasons unless they are defective.
Tech-Remedy devices
Devices may be returned within [30 days] of delivery if they are in new, unused condition with all original packaging and accessories. A [restocking fee, if any] may apply. Return shipping for devices is [the customer's responsibility / prepaid by us].
Damaged or incorrect orders
If your order arrives damaged, defective, or is not what you ordered, contact support@remedyplace.com within [48 hours] of delivery with your order number and a photo of the item and packaging. We will arrange a replacement or refund at no cost to you.
Refunds
Approved refunds are issued to your original payment method. Please allow [5 to 10 business days] for the refund to appear, depending on your bank or card issuer. Membership fees are handled under the Membership terms in our Terms of Service.
Address accuracy and failed deliveries
Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, which may incur an additional shipping charge.
Questions
Email us at support@remedyplace.com and we will be glad to help.