Remedy Place Store ("Remedy Place," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our websites, online store, and telehealth services. It does not describe the separate privacy practices of independent providers or pharmacies, who maintain their own notices.
Information we collect
- Account and contact information: name, email, phone number, and password.
- Order and transaction information: items purchased, shipping and billing address, and order history. Payment card details are processed by our payment processor and are not stored by us.
- Health information: information you provide during a telehealth intake or consultation, such as medical history, medications, and symptoms, used to evaluate whether a protocol is appropriate for you.
- Usage information: device, browser, IP address, pages viewed, and similar analytics data collected through cookies and similar technologies.
- Communications: messages you send us and records of your interactions with support.
Health information and telehealth
Health information you share as part of a telehealth evaluation is treated as confidential and is used to provide and coordinate your care. Where applicable, protected health information is handled consistent with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. We share this information only with the licensed providers, pharmacies, and service partners involved in fulfilling your care, as described below.
How we use your information
- To process orders, arrange telehealth evaluations, and fulfill and ship approved products.
- To create and manage your account and membership.
- To communicate with you about orders, consultations, and support requests.
- To send marketing communications where permitted, which you can opt out of at any time.
- To improve and secure our services and prevent fraud.
- To comply with legal and regulatory obligations.
How we share information
We do not sell your personal information. We share information only as needed to run our services, including with:
- Licensed healthcare providers and pharmacies who evaluate and fulfill your protocol.
- Service providers such as payment processors, shipping carriers, hosting, email, and analytics vendors, who are bound by confidentiality obligations.
- Authorities or others when required by law, to protect rights and safety, or in connection with a business transfer.
Cookies and analytics
We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
Data retention
We keep personal information for as long as needed to provide our services and for legitimate business or legal purposes. Medical records are retained for the period required by applicable law.
Data security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses. Residents of California and certain other states have additional rights under applicable privacy laws. To exercise your rights, contact us at privacy@remedyplace.com. We will not discriminate against you for exercising these rights.
Marketing choices
You can opt out of marketing emails using the unsubscribe link in any message. Transactional messages about your orders and care are not marketing and will still be sent.
Children's privacy
Our services are intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18.
Third-party links
Our site may link to third-party sites and products. We are not responsible for their privacy practices, and we encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, where required, notify you.
Contact us
Questions about this policy or your information can be sent to privacy@remedyplace.com or [mailing address].